Purpose

The purpose of this study is to investigate the evolving ways library users engaged with services and resources and how library services adapted to meet their needs, in order to improve practice post-pandemic.

Design/methodology/approach

During Fall 2020 and Spring 2021, nine studies were conducted which examined the usage of space, services and resources; and employee and student perspectives. Findings from these studies were synthesized for this investigation through a process of qualitative meta-synthesis.

Findings

The themes from this meta-synthesis point to an ongoing need for streamlining services and processes, to improve efficiency as well as enable the Libraries to be prepared for the next crisis.

Originality/value

While change takes time for large organizations, the existence of system-wide processes and services enabled library employees to continue assisting users across all Penn State campuses, demonstrating that the University Libraries could be considered a model for the “One Penn State” vision that the university strives to achieve by 2025.

中文翻译：

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经验教训：在 COVID-19 期间检查图书馆空间、服务和资源的综合综合

目的

本研究的目的是调查图书馆用户参与服务和资源的不断变化的方式，以及图书馆服务如何适应他们的需求，以改善大流行后的实践。

设计/方法/方法

在 2020 年秋季和 2021 年春季期间，进行了九项研究，检查了空间、服务和资源的使用情况；以及员工和学生的观点。这些研究的结果是通过定性综合综合过程为这项调查综合的。

发现

这个综合综合的主题指出了对简化服务和流程的持续需求，以提高效率并使图书馆能够为下一次危机做好准备。

原创性/价值

虽然大型组织的变革需要时间，但全系统流程和服务的存在使图书馆员工能够继续为宾夕法尼亚州立大学所有校区的用户提供帮助，这表明大学图书馆可以被视为“一个宾夕法尼亚州立大学”愿景的典范，即大学力争到2025年实现。