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IS diffusion: A dynamic control and stakeholder perspective
Information & Management ( IF 8.2 ) Pub Date : 2021-11-23 , DOI: 10.1016/j.im.2021.103572
Zafor Ahmed 1 , Evren Eryilmaz 2 , Ahmed Ibrahim Alzahrani 3
Affiliation  

Our research uses a novel perspective of control balancing and stakeholder orientation to explore an information system (IS) phenomenon called enterprise IS diffusion. Employing a case-based, grounded theory approach, we analyze four large-scale IS implementation projects in a Canadian government organization. Our findings offer a synergistic approach to IS diffusion by integrating a dynamic control configuration perspective with stakeholder engagement, stakeholder sensitivity, and the impact of shifting stakeholder orientations on IS diffusion stages.We draw from control, control balancing, and stakeholder theories. Moreover, we refer to the IS implementation and IS diffusion literature to develop our argument. In doing so, this research develops a new and vital construct—stakeholder orientation—for IS implementation projects. We also identify the existence of four distinct stakeholder orientations, a combination of stakeholder engagement with stakeholder sensitivity in large ISD projects: (a) strategic, (b) responsibility, (c) best interest, and (d) economic cost.Through analysis and synthesis, we establish vital relationships among shifting control configurations, stakeholder engagement, stakeholder sensitivity, and IS diffusion stages, where maintaining an optimal stakeholder orientation, facilitated by appropriate control configuration, leads to a successful IS diffusion outcome. Furthermore, we propose an extension to the existing control balancing theory by identifying missing links and trigger factors.



中文翻译:

IS 扩散:动态控制和利益相关者视角

我们的研究使用控制平衡和利益相关者导向的新视角来探索称为企业 IS 扩散的信息系统 (IS) 现象。我们采用基于案例的扎根理论方法,分析了加拿大政府组织中的四个大规模信息系统实施项目。我们的研究结果通过将动态控制配置视角与利益相关者参与、利益相关者敏感性以及利益相关者方向转变对 IS 扩散阶段的影响相结合,为 IS 扩散提供了一种协同方法。我们借鉴了控制、控制平衡和利益相关者理论。此外,我们参考 IS 实施和 IS 传播文献来发展我们的论点。在这样做的过程中,这项研究为 IS 实施项目开发了一个新的重要结构——利益相关者导向。我们还确定了四种不同的利益相关者导向的存在,即在大型 ISD 项目中利益相关者参与与利益相关者敏感性的结合:(a) 战略,(b) 责任,(c) 最佳利益,和 (d) 经济成本。通过分析和综合,我们在转移控制配置、利益相关者参与、利益相关者敏感性和 IS 传播阶段之间建立了重要的关系,在这些阶段,通过适当的控制配置促进保持最佳的利益相关者导向,导致成功的 IS 传播结果。此外,我们通过识别缺失的环节和触发因素,提出了对现有控制平衡理论的扩展。(b) 责任,(c) 最大利益,和 (d) 经济成本。 通过分析和综合,我们建立了转变控制配置、利益相关者参与、利益相关者敏感性和 IS 传播阶段之间的重要关系,其中保持最佳利益相关者导向,通过适当的控制配置促进,导致成功的 IS 扩散结果。此外,我们通过识别缺失的环节和触发因素,提出了对现有控制平衡理论的扩展。(b) 责任,(c) 最大利益,和 (d) 经济成本。 通过分析和综合,我们建立了转变控制配置、利益相关者参与、利益相关者敏感性和 IS 传播阶段之间的重要关系,其中保持最佳利益相关者导向,通过适当的控制配置促进,导致成功的 IS 扩散结果。此外,我们通过识别缺失的环节和触发因素,提出了对现有控制平衡理论的扩展。导致成功的 IS 扩散结果。此外,我们通过识别缺失的环节和触发因素,提出了对现有控制平衡理论的扩展。导致成功的 IS 扩散结果。此外,我们通过识别缺失的环节和触发因素,提出了对现有控制平衡理论的扩展。

更新日期:2021-12-14
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