ABSTRACT

This paper explores the strategies that staff at two refugee-serving organizations found helpful in mitigating their increased distress from negative political rhetoric aimed at their clients. Results point to the importance of organizational acknowledgment of the distress. Additionally, staff perceived that intentionally focused organizational interventions can mitigate the emotional impacts of negative rhetoric. Finally, strategies employees used to lessen their distress and regain a sense of efficacy included recommitment to the mission, advocacy for refugees among family and friends, strong reliance on religious faith in coping, and an avoidance of the rhetoric by decreasing engagement with news and social media.

摘要

本文探讨了两个难民服务组织的工作人员发现有助于减轻他们因针对客户的负面政治言论而增加的痛苦的策略。结果表明组织承认痛苦的重要性。此外，工作人员认为有针对性的组织干预可以减轻负面言论的情绪影响。最后，员工用来减轻痛苦和恢复效能感的策略包括重新承诺执行使命、在家人和朋友中倡导难民、强烈依赖宗教信仰来应对，以及通过减少与新闻和社交媒体的接触来避免言辞。媒体。