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The (re-)configuration of digital work in the wake of profound technological innovation: Constellations and hidden work
Information and Organization ( IF 5.387 ) Pub Date : 2021-11-19 , DOI: 10.1016/j.infoandorg.2021.100377
Stefan Klein 1 , Mary Beth Watson-Manheim 2
Affiliation  

This paper explores the technology-induced transformation of work by examining two fields, robotic surgery and teaching from home via Zoom. We begin by examining the perspectives of individual surgeons and lecturers and the relational, organizational, and institutional settings in which they are embedded. Recognizing and emphasizing the idiosyncrasies of these cases, we develop theoretical lenses that allow us to identify the dynamics of the transformation and patterns in reconfiguration work.

To investigate these illustrative cases of digital work and their implications, we employ two conceptual frames, 1) configuration work (Suchman, 2012), specifically emergent configurations of digital-human work, and 2) orders of change (Bartunek & Moch, 1987), emphasizing the role and development of frameworks in making sense of organizational change.

We thus combine multi-faceted accounts of individuals' experiences of “figuring out” how to make digital work feasible with reflections on how the transformation of work affects the identities of individuals, organizations, and institutions. We propose that this transformation affects the ways in which we think about ourselves, our colleagues and employers, and the institutions that shape our work.



中文翻译:

深度技术创新后数字工作的(重新)配置:星座与隐藏工作

本文通过研究机器人手术和通过 Zoom 在家教学这两个领域,探讨了技术引发的工作转变。我们首先检查个别外科医生和讲师的观点,以及他们所处的关系、组织和制度环境。认识到并强调这些案例的特质,我们开发了理论视角,使我们能够识别重构工作中的转换和模式的动态。

为了研究这些数字工作的说明性案例及其影响,我们采用了两个概念框架,1)配置工作(Suchman,2012),特别是数字人类工作的紧急配置,以及 2)变化的顺序(Bartunek & Moch,1987) ,强调框架在理解组织变革方面的作用和发展。

因此,我们将个人“弄清楚”如何使数字工作可行的经历的多方面描述与对工作转型如何影响个人、组织和机构身份的反思结合起来。我们认为,这种转变会影响我们思考自己、同事和雇主以及塑造我们工作的机构的方式。

更新日期:2021-12-01
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