This article is about the experience of telephone supervision from the perspective of practitioners. It is set in the context of the Covid-19 pandemic, which changed and challenged the nature of probation supervision and required service users and supervisors to communicate remotely, using the telephone, rather than by meeting face-to-face. The article explores some of the impacts and consequences of telephone contact and examines the extent to which this approach has a part to play in future, post-pandemic, ways of working.

The article draws on findings from a research project examining remote supervision practice during the pandemic. Fieldwork (comprising an online survey and a series of semi-structured interviews) was conducted between July and September 2020 in three divisions within an English community rehabilitation company. The article reinforces the importance of face-to-face work in probation practice but suggests that there is scope to retain some use of telephone supervision as part of a future blended practice model. Further thinking about telephone supervision might consider these three themes identified in the research: remote working limits the sensory dimension of supervision, relationships remain at the heart of practice, and good practice requires professional discretion.

本文从从业者的角度讲述电话监管的经验。它是在 Covid-19 大流行的背景下设定的，它改变并挑战了缓刑监督的性质，并要求服务用户和监督员使用电话进行远程沟通，而不是面对面地会面。本文探讨了电话联系的一些影响和后果，并研究了这种方法在未来大流行后的工作方式中发挥作用的程度。

这篇文章借鉴了一个研究大流行期间远程监督实践的研究项目的结果。实地调查（包括在线调查和一系列半结构化访谈）于 2020 年 7 月至 9 月期间在一家英国社区康复公司的三个部门进行。这篇文章强调了在缓刑实践中面对面工作的重要性，但建议有空间保留一些电话监督的使用，作为未来混合实践模型的一部分。进一步考虑电话监督可能会考虑研究中确定的这三个主题：远程工作限制了监督的感官维度，关系仍然是实践的核心，良好的实践需要专业的判断力。