This study examines the performance measurement of four different values (efficiency, service quality, customer service satisfaction, and social equity). This study also distinguishes between the values emphasized at the three stages of the policy process model: process, output, and outcome. The prevalence of each value is compared across time and at various stages of the policy process at the agency level. By tracking trends of values in performance measures across years based on different stages of the policy process, this study found that value congruence exists across years at the agency level. This study finally provides practical implications.

中文翻译：

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从理论到实践：美国联邦机构绩效衡量的价值一致性

本研究考察了四种不同价值（效率、服务质量、客户服务满意度和社会公平）的绩效测量。本研究还区分了政策过程模型三个阶段强调的价值观：过程、输出和结果。在机构层面，在不同时间和不同阶段的政策过程中比较每个值的流行程度。通过跟踪基于政策过程的不同阶段的绩效衡量指标的价值趋势，本研究发现，在机构层面，价值一致性存在跨年。这项研究最终提供了实际意义。