There is little research on virtual service models like chat and text services in agencies that work with survivors of intimate partner violence (IPV) and sexual assault (SA). This study fills a gap in the research by exploring how chat and text services are provided in one IPV and SA-focused community organization. We analyzed chat and text transcripts (n = 392) from a large multiservice, multivictimization focused agency, and conducted interviews with 11 advocates providing chat and text services through the agency hotline. Staff interviews were analyzed using grounded theory and transcripts were analyzed using content analysis. Results indicate chat/text services provide a space for connection, resource provision, education, and access to resource gain in a timely, concise, and survivor-centered way. The five major goals for chat/text advocacy models include the following: (1) rapid access to support and connection; (2) identification of options and needs for each service user; (3) increased access to resources and supports; (4) expanded understanding of violence, abuse, and harm; and (5) improvement of survivor safety. The research team identified 15 general advocacy skills and 4 chat and text specific skills used by chat/text advocates to reach program goals. Findings highlight the utility of chat/text services for increasing access to support services for survivors of violence, particularly adolescents, emerging adults, those living with an abusive individual, and during times of emergency. Future research should continue to explore the promising practice modality of chat/text services for providing advocacy to underserved and hard-to-reach populations.

在与亲密伴侣暴力 (IPV) 和性侵犯 (SA) 幸存者合作的机构中，对聊天和文本服务等虚拟服务模型的研究很少。本研究通过探索如何在一个以 IPV 和 SA 为重点的社区组织中提供聊天和文本服务来填补研究空白​​。我们分析了聊天和文字记录（n= 392) 来自一家大型多服务、多受害机构，并通过该机构热线采访了 11 位提供聊天和文本服务的倡导者。员工访谈采用扎根理论进行分析，成绩单采用内容分析进行分析。结果表明，聊天/文本服务以及时、简洁和以幸存者为中心的方式为联系、资源提供、教育和获取资源提供了空间。聊天/文本倡导模型的五个主要目标包括：（1）快速获得支持和联系；(2) 确定每个服务用户的选择和需求；(3) 增加获得资源和支持的机会；(4) 扩大对暴力、虐待和伤害的理解；(5) 提高幸存者的安全性。研究小组确定了聊天/文本倡导者用于实现计划目标的 15 种一般宣传技能和 4 种聊天和文本特定技能。调查结果强调了聊天/文本服务在增加暴力幸存者获得支持服务方面的效用，特别是青少年、新兴成年人、与施虐者一起生活的人，以及在紧急情况下。未来的研究应继续探索聊天/文本服务的有前途的实践模式，以向服务不足和难以接触的人群提供宣传。