Purpose

The project was conducted to learn how the services of the digital media commons (DMC) impact and support student success. Data were collected to learn how faculty perceive the instructional support program, how patrons perceive the quality of the services and how students use the services, technology and the space that the DMC occupies. The results will be used to improve services and instruction and to inform the future direction of our instruction support service post-COVID-19.

Design/methodology/approach

The project included three phases. First, a survey was sent to faculty who had brought their class for an instruction session to gain input on how they perceived the impact of the instruction and follow-up services on the quality of media projects. The second phase was a customer service survey implemented in the area to learn how patrons used the spaces and technology, what types of projects they completed in the DMC and their satisfaction with the assistance they received. The third phase employed student focus groups that followed up on the information from the survey to pinpoint how students perceive that the DMC impacts their academic success.

Findings

The data gained from the research indicated that (1) the teaching program provides important instruction for media projects, (2) the DMC provides important services and technology that contribute to student success and (3) The DMC space is an important destination for students as a learning space.

Research limitations/implications

The scope of this case study is limited by the size of sample groups surveyed and the presumed veracity of their responses. The implications of our results do, however, align with reported trends experienced by peer institutions.

Practical implications

This case study can be used by colleagues from other university's and learning environments to improve their space and instructional support offerings.

Social implications

Digital learning and work environments are increasing across the country due to society's demand for multimedia literacy instruction and technical support. This research will serve as a reference point for institutions starting and/or assessing the direct impact of digital spaces on student success and learning outcomes.

Originality/value

Although there are many studies on the impact of academic libraries' services, space and resources on student success, few specifically address the contributions of academic library digital media services on student achievement. This project fills that gap and will serve as a model for future research.

中文翻译：

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我们从哪里成长？评估数字媒体公地对学生成功的感知影响

目的

该项目旨在了解数字媒体共享 (DMC) 的服务如何影响和支持学生的成功。收集数据是为了了解教师如何看待教学支持计划、顾客如何看待服务质量以及学生如何使用服务、技术和 DMC 占用的空间。结果将用于改进服务和教学，并为我们在 COVID-19 之后的教学支持服务的未来发展方向提供信息。

设计/方法/方法

该项目包括三个阶段。首先，向带班参加教学课程的教师发送了一份调查问卷，以了解他们如何看待教学和后续服务对媒体项目质量的影响。第二阶段是在该地区实施客户服务调查，以了解顾客如何使用空间和技术、他们在 DMC 完成的项目类型以及他们对所获得帮助的满意度。第三阶段采用学生焦点小组跟进调查中的信息，以确定学生如何看待 DMC 影响他们的学业成功。

发现

从研究中获得的数据表明：（1）教学计划为媒体项目提供重要指导，（2）DMC 提供有助于学生成功的重要服务和技术，以及（3）DMC 空间是学生的重要目的地，因为一个学习空间。

研究限制/影响

本案例研究的范围受限于所调查的样本组的规模以及他们所假设的回答的真实性。然而，我们结果的影响确实与同行机构所经历的报告趋势一致。

实际影响

来自其他大学和学习环境的同事可以使用此案例研究来改善他们的空间和教学支持服务。

社会影响

由于社会对多媒体扫盲教学和技术支持的需求，全国范围内的数字学习和工作环境正在增加。这项研究将作为机构开始和/或评估数字空间对学生成功和学习成果的直接影响的参考点。

原创性/价值

尽管有很多关于高校图书馆服务、空间和资源对学生成功的影响的研究，但很少有人专门讨论高校图书馆数字媒体服务对学生成绩的贡献。该项目填补了这一空白，并将作为未来研究的模型。