In March 2020 the first lockdown due to COVID-19 was imposed in Austria, forcing NEUSTART, the organisation providing probationary services, to adapt the way of interacting with their clients. An online survey was conducted examining how these changes affected the everyday work of the probation officers. Results indicated that they managed to stay in contact with their clients, although difficulties could be observed concerning specific groups. Further questions concerned areas such as domestic violence, strains due to the restrictions experienced as well as coping strategies used by the clients. Concerning the well-being of the probation officers, differences were found between residents of urban and rural areas respectively as well as between people living with or without children. The lack of personal contact with clients and colleagues proved to be the most important source of discomfort, while at the same time working from home entailed certain advantages.

2020 年 3 月，奥地利实施了由于 COVID-19 引起的第一次封锁，迫使提供试用服务的组织 NEUSTART 调整与客户互动的方式。进行了一项在线调查，检查这些变化如何影响缓刑官员的日常工作。结果表明，他们设法与客户保持联系，尽管在特定群体方面可能会遇到困难。进一步的问题涉及诸如家庭暴力、所经历的限制造成的压力以及客户使用的应对策略等领域。在感化官的幸福感方面，城乡居民、有无子女的人之间存在差异。