Since the start of the COVID-19 pandemic, online supervision has increased markedly, including within the Dutch probation services. In the present research, we systematically collected and analysed both clients and probation officers’ experiences of working online in the prior year. Although the clients were generally positive about remote supervision, some expressed that they missed the personal contact. According to most of the probation officers, remote working is flexible (efficient, saves time, travel costs), appropriate for certain phases of the probation process (especially at a later stage when a working alliance has been established) and particularly suitable for probationers with mild problems and low risk profiles. The general experience was that conversations are both more pragmatic and business-like, which, in turn, can produce both strengths and limitations. Once a foundation has been established, it appears to be possible to continue working remotely with clients, albeit the probation officers stressed that this depended on the type of client, type of offence and risk level.

自 COVID-19 大流行开始以来，在线监督显着增加，包括在荷兰缓刑服务中。在目前的研究中，我们系统地收集和分析了客户和缓刑官上一年在线工作的经验。尽管客户普遍对远程监管持积极态度，但也有部分客户表示他们错过了个人接触。大多数缓刑官认为，远程工作是灵活的（高效、节省时间、差旅成本），适用于缓刑过程的某些阶段（尤其是在工作联盟建立的后期），特别适合与轻度问题和低风险状况。普遍的经验是，对话更加务实和商业化，反过来，可以产生优势和局限性。一旦基金会成立，似乎可以继续与客户进行远程工作，尽管缓刑官员强调这取决于客户的类型、犯罪类型和风险级别。