Companies are increasingly implementing collaborative workplaces (CWs) to promote office collaboration and flexibility. Despite the rapid diffusion of CWs across industries and organizations, research findings suggest that their benefits often fail to materialize due to the existence of tensions and contradictions that develop through the daily actions and interactions of workplace users. This literature review sheds some light on the development of tensions and contradictions in CWs by focusing on their implications for social relations at work. This review identifies the oppositional tensions that surface in CW research findings: flexibility vs structure, fluidity vs stability and exposure vs privacy. In disclosing the underlying mechanisms, this study connects these tensions and their management to the autonomy–control paradox that emerges in CWs. It concludes by suggesting some approaches that are available to managers to assist them in dealing with tensions and unleashing creativity, participation and adaptability.

中文翻译：

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紧张局势作为协作工作场所管理工作的框架：实证研究综述

公司越来越多地实施协作工作场所 (CW) 以促进办公室协作和灵活性。尽管 CW 在行业和组织中迅速传播，但研究结果表明，由于工作场所用户的日常行为和互动中存在紧张和矛盾，它们的好处往往无法实现。这篇文献综述通过关注其对工作中社会关系的影响，揭示了 CW 中的紧张和矛盾的发展。这篇评论确定了 CW 研究结果中出现的对立张力：灵活性与结构、流动性与稳定性以及暴露与隐私. 在揭示潜在机制时，本研究将这些紧张关系及其管理与 CWs 中出现的自主控制悖论联系起来。最后，它提出了一些可供管理者使用的方法，以帮助他们处理紧张局势并释放创造力、参与和适应能力。