Purpose

This research has the potential to contribute to the understanding of the sustainable ground handling operations framework. Ramp operations as the main system of ground handling include critical services for aircraft/airlines. The purpose of this study is to identify the risk factors in ramp operations for all related stakeholders’ awareness to enhance flight safety. Classifying risk factors, the four main performance fields under risk taxonomy is determined. Thus, managers may allocate resources effectively to handle related threats for corporate sustainability.

Design/methodology/approach

New taxonomy with human performance value indicators, which sources from the environment is developed. New developed taxonomy is entitled as “environmental value approach,” which represents environmental value-based approach. The developed new risk factors taxonomy is divided into groups such as ramp personnel, organizational, sustainability-based risk factors: triple view and ergonomics obtained from an extensive literature review and experts’ opinions in the field of human performance.

Findings

The findings of this research show that managers need a risk management-oriented approach to manage the human factor affecting performance and sustainability. The newly developed taxonomy offers not only identifying the sources of unsafe operational risk factors but also using as a decision-support tool to manage risks for achieving their sustainability goals. When managerial decisions are made according to risk taxonomy and managing these risks, then corporate performance and individual performance may improve.

Originality/value

The new taxonomy presents the performance-based management of the human factor with a holistic and systematic risk management-based approach. There is no risk taxonomy study designed considering ramp operations and sustainability-based human factor performance.

中文翻译：

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在斜坡运营中开发风险因素分类法以实现企业可持续性

目的

这项研究有可能有助于理解可持续地勤操作框架。作为地勤主要系统的停机坪运营包括为飞机/航空公司提供的关键服务。本研究的目的是确定停机坪运行中的风险因素，以提高所有相关利益相关者的意识，以提高飞行安全。对风险因素进行分类，确定风险分类法下的四个主要表现领域。因此，管理人员可以有效地分配资源来处理企业可持续发展的相关威胁。

设计/方法/方法

开发了来自环境的具有人类绩效价值指标的新分类法。新开发的分类法被称为“环境价值方法”，它代表了基于环境价值的方法。开发的新风险因素分类法分为诸如斜坡人员、组织、基于可持续性的风险因素等组：从广泛的文献综述和人类绩效领域的专家意见中获得的三重视角和人体工程学。

发现

这项研究的结果表明，管理人员需要一种以风险管理为导向的方法来管理影响绩效和可持续性的人为因素。新开发的分类法不仅可以识别不安全运营风险因素的来源，还可以用作决策支持工具来管理风险以实现其可持续性目标。当根据风险分类做出管理决策并管理这些风险时，公司绩效和个人绩效可能会提高。

原创性/价值

新分类法采用基于整体和系统的风险管理方法，提出了基于绩效的人为因素管理。没有考虑坡道运营和基于可持续性的人为因素绩效的风险分类研究。