Purpose

This study aims to investigate the impact of firms' information system management capabilities on competitive performance for achieving sustainable development goals (SDGs). It also examines the moderating effects of multi-sensory stimuli capability on firms' competitive performance.

Design/methodology/approach

Drawing upon the resource base and dynamic capability view as the overarching theoretical framework, this research conducted an empirical study among manufacturing and services enterprise employees. This study applied multiple cross-sectional surveys for data collection. A total of 241 usable data were obtained and explained through structural equation modelling (SEM).

Findings

The statistical results explore that variables under their respective direct relationship are positively and significantly influence. Interestingly, firms information system management capability has a relatively large magnitude of positive and direct effects on the competitive performance of firms' that complement on achieving firms SDGs and coping with the COVID-19 pandemic. In addition, the multisensory stimulus capability of service firms positively moderates (amplifies) the relationship between marketing information system management capability and competitive performance.

Practical implications

The proposed research model provides insights into the utilisation of firms information system management capability to achieve competitive performance in their relevant industry. In addition, it deepens the understanding of the contingency effect of using multisensory stimulus capability of firms on competitive performance.

Originality/value

To the best of the authors' knowledge, drawing on the resource-based theory and dynamic capability theory, this study is the first to assess and examine the influence of firms information system management capability on the competitive performance of firms by considering the moderating variables (i.e. multisensory stimulus capability) in context to COVID-19 pandemic by considering the scope of SDGs.

中文翻译：

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企业信息系统管理在提高企业在 COVID-19 大流行期间和之后实现可持续发展目标的竞争绩效方面的作用

目的

本研究旨在调查企业信息系统管理能力对实现可持续发展目标 (SDG) 的竞争绩效的影响。它还检查了多感官刺激能力对公司竞争绩效的调节作用。

设计/方法/方法

本研究以资源基础和动态能力观为总体理论框架，对制造业和服务业企业员工进行了实证研究。本研究应用了多项横断面调查来收集数据。通过结构方程模型 (SEM) 获得并解释了总共 241 个可用数据。

发现

统计结果探讨了变量在各自直接关系下的正向和显着影响。有趣的是，企业信息系统管理能力对企业的竞争绩效具有相对较大的积极和直接影响，这对实现企业可持续发展目标和应对 COVID-19 大流行起到了补充作用。此外，服务公司的多感官刺激能力正向调节（放大）营销信息系统管理能力与竞争绩效之间的关系。

实际影响

所提出的研究模型提供了关于利用公司信息系统管理能力在其相关行业中实现竞争绩效的见解。此外，它加深了对企业使用多感官刺激能力对竞争绩效的权变效应的理解。

原创性/价值

据作者所知，本研究借鉴资源基础理论和动态能力理论，首次通过考虑调节变量（即多感官刺激能力）在 COVID-19 大流行的背景下，通过考虑可持续发展目标的范围。