Researchers and practitioners alike are in general agreement that the public sector is increasingly tasked with managing ‘complex problems’. Many authors have warned that the established practices in government are not sufficient to deal with such problems. The integration of systems thinking in design practice has been advocated as a promising approach to understand and more effectively deal with the increasing complexity of societal challenges. However, the literature on systemic design largely remains in the academic and theoretical discussions. In 2020, the Australian Taxation Office (ATO) has pioneered the development and implementation of systemic design as its approach to designing and delivering change. This article outlines practice insights into the ATO's systemic design framework, including its applications to a range of initiatives, including the stimulus measures resulting from the COVID-19 pandemic. It discusses early insights into considerations of implementing systemic design at scale. Future research should focus on the implementation factors that may enable or inhibit its successful adoption.

中文翻译：

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澳大利亚税务局的系统设计——当前的实践和机会

研究人员和从业人员普遍同意，公共部门越来越多地承担着管理“复杂问题”的任务。许多作者警告说，政府的既定做法不足以解决这些问题。系统思维在设计实践中的整合被认为是一种有前途的方法，可以理解和更有效地应对日益复杂的社会挑战。然而，关于系统设计的文献在很大程度上仍停留在学术和理论讨论中。2020 年，澳大利亚税务局 (ATO) 率先将系统设计的开发和实施作为其设计和交付变革的方法。本文概述了对 ATO 系统设计框架的实践见解，包括其在一系列举措中的应用，包括因 COVID-19 大流行而采取的刺激措施。它讨论了对大规模实施系统设计的考虑的早期见解。未来的研究应关注可能促成或阻碍其成功采用的实施因素。