We propose a method to collect data on user requirements of medical equipment shared by different users and services, relate those requirements with the equipment's technical features, and rank the most important features to be considered when procuring the equipment, leading to more effective procurement decision making. Our method is structured in three phases: (i) elicit the device's technical characteristics, (ii) determine user requirements, and (iii) relate technical characteristics to user requirements. The method is applied to rank the most relevant features of a hospital recliner used by seven services and three types of users. Our results indicate the 10 most relevant factors (requirements) for an “ideal” hospital recliner with potential impact on outputs (importance scores). A final list of 32 items was useful for comparing user requirements and identifying key features that address the most relevant requirements. User-centered approaches to requirements elicitation in medical equipment procurement promote healthcare benefits, safety, and end-user satisfaction. Potential use of our approach goes beyond our application case study into many other categories of procurement decisions and into other industry and business applications, wherever multiple stakeholders' requirements should be considered in decisions with multiple value dimensions of value.

中文翻译：

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以用户为中心，针对不同服务、不同类型终端用户的医疗设备采购进行需求挖掘

我们提出了一种方法来收集不同用户和服务共享的医疗设备的用户需求数据，将这些需求与设备的技术特征联系起来，并对采购设备时要考虑的最重要的特征进行排序，从而更有效地制定采购决策. 我们的方法分为三个阶段：（i）引出设备的技术特征，（ii）确定用户需求，以及（iii）将技术特征与用户需求联系起来。该方法用于对七项服务和三类用户使用的医院躺椅的最相关特征进行排名。我们的结果表明了对产出（重要性分数）有潜在影响的“理想”医院躺椅的 10 个最相关因素（要求）。最终的 32 项清单有助于比较用户需求并确定满足最相关需求的关键功能。在医疗设备采购中以用户为中心的需求获取方法可提高医疗保健效益、安全性和最终用户满意度。我们的方法的潜在用途超越了我们的应用案例研究，进入了许多其他类别的采购决策以及其他行业和业务应用程序，在具有多个价值维度的决策中应该考虑多个利益相关者的要求。