ABSTRACT

Does performance measurement clash with professional decision-making? From a public management perspective, professional decision-making may imply a lack of accountability and self-interested behavior. Performance measurement offers a solution to those concerns. From the professions’ point of view, performance management hijacks the autonomy of street-level professionals and contributes to deskilling. We examine an example of such a clash in record keeping in a Danish family center, and we show why and over what professional staff disagree. Results point to the role of managers in securing improvements by changing the record-keeping system to enhance effective professional treatment. This can contribute to a shared rationality among social workers and allied professional staff.

摘要

绩效衡量是否与专业决策发生冲突？从公共管理的角度来看，专业决策可能意味着缺乏问责制和自私自利的行为。绩效衡量为这些问题提供了解决方案。从专业人士的角度来看，绩效管理劫持了街头专业人士的自主权，并有助于去技能化。我们研究了丹麦家庭中心在记录保存方面发生这种冲突的一个例子，并展示了专业工作人员不同意的原因和原因。结果表明管理人员在通过改变记录保存系统以提高有效的专业待遇来确保改进方面的作用。这可以促进社会工作者和相关专业人员之间的共同理性。