Evaluating the quality of occupational safety and health (OSH) services by experts is essential for both employee health and workplace productivity. In this study, first, the quality of OSH services is evaluated with a questionnaire using the SERVPERF method. Then, a questionnaire prepared according to the analytic hierarchy process (AHP) method is applied to OSH experts and the relative importance of the main dimensions and items in the SERVPERF method are determined. The weights of the items in the SERVPERF method are calculated with the AHP and fuzzy-analytic hierarchy process (FAHP). The quality scores obtained by the SERVPERF, AHP and FAHP methods are analyzed comparatively. The results show that the work environment-related measures and physical facilities in the workplaces are more inadequate, whereas assurance and empathy are better. Moreover, the items with the lowest value in the SERVPERF method get the highest score in the AHP and FAHP.

由专家评估职业安全与健康 (OSH) 服务的质量对于员工健康和工作场所生产力都至关重要。在这项研究中，首先，使用 SERVPERF 方法通过问卷调查评估职业安全与健康服务的质量。然后，将根据层次分析法 (AHP) 方法准备的调查问卷应用于职业安全与卫生专家，并确定主要维度和项目在 SERVPERF 方法中的相对重要性。SERVPERF 方法中项目的权重是用 AHP 和模糊层次分析法 (FAHP) 计算的。对SERVPERF、AHP 和FAHP 方法获得的质量分数进行了比较分析。结果表明，与工作环境相关的措施和工作场所的物理设施更不充分，而保证和同理心更好。