Purpose

Promoting health literacy, i.e. the ability to access, collect, understand and use health-related information, is high on the health policy agenda across the world. The digitization of health-care calls for a reframing of health literacy in the cyber-physical environment. The article systematizes current scientific knowledge about digital health literacy and investigates the role of health-care organizations in delivering health literate health-care services in a digital environment.

Design/methodology/approach

A literature review was accomplished. A targeted query to collect relevant scientific contributions was run on PubMed, Scopus and Web of Science. A narrative approach was undertaken to summarize the study findings and to envision avenues for further development in the field of digital health literacy.

Findings

Digital health literacy has peculiar attributes as compared with health literacy. Patients may suffer from a lack of human touch when they access health services in the digital environment. This may impair their ability to collect health information and to appropriately use it to co-create value and to co-produce health promotion and risk prevention services. Health-care organizations should strive for increasing the patients’ ability to navigate the digital health-care environment and boosting the latter’s value co-creation capability.

Practical implications

Tailored solutions should be designed to promote digital health literacy at the individual and organizational level. On the one hand, attention should be paid to the patients’ special digital information needs and to avoid flaws in their ability to contribute to health services’ co-production. On the other hand, health-care organizations should be involved in the design of user-friendly e-health solutions, which aim at engaging patients in value co-creation.

Originality/value

This contribution is a first attempt to systematize extant scientific knowledge in the field of digital health literacy specifically focused on the strategies and initiatives that health-care organizations may take to address the limited digital health literacy pandemic.

中文翻译：

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解决数字领域的健康素养：文献综述的见解

目的

促进健康素养，即获取、收集、理解和使用健康相关信息的能力，是全世界卫生政策议程的重点。医疗保健的数字化要求在网络物理环境中重新构建健康素养。本文系统化了当前有关数字健康素养的科学知识，并调查了医疗保健组织在数字环境中提供具有健康素养的医疗保健服务中的作用。

设计/方法/方法

完成了文献综述。在 PubMed、Scopus 和 Web of Science 上运行有针对性的查询以收集相关科学贡献。采用叙述方法来总结研究结果，并设想在数字健康素养领域进一步发展的途径。

发现

与健康素养相比，数字健康素养具有独特的属性。患者在数字环境中获得医疗服务时可能会缺乏人情味。这可能会削弱他们收集健康信息并适当使用它来共同创造价值和共同提供健康促进和风险预防服务的能力。医疗机构应努力提高患者在数字医疗环境中的驾驭能力，提升后者的价值共创能力。

实际影响

应设计量身定制的解决方案，以促进个人和组织层面的数字健康素养。一方面，应关注患者对数字信息的特殊需求，避免其为卫生服务共同生产做出贡献的能力存在缺陷。另一方面，医疗机构应参与设计用户友好的电子医疗解决方案，旨在让患者参与价值共创。

原创性/价值

这项贡献是系统化数字健康素养领域现有科学知识的首次尝试，特别关注医疗保健组织为解决有限的数字健康素养流行病可能采取的战略和举措。