We investigate how employees react when confronted with an enterprise system (ES) that does not fit with work processes dictated by local realities. We draw on interview data (n = 31) from a multinational company to reveal how employees devised and coordinated workarounds that were not compliant with corporate IT policy, but enabled the completion of essential activities, thereby creating value for the firm and its customers. The coordination of these workarounds proved essential to their persistence. We discuss both the theoretical implications of our findings regarding workarounds and the practical contributions associated with the idea that non-compliance can be beneficial.

我们调查员工在面对不符合当地现实规定的工作流程的企业系统 (ES) 时的反应。我们利用 来自一家跨国公司的访谈数据 ( n = 31) 来揭示员工如何设计和协调不符合公司 IT 政策但能够完成基本活动的变通方法，从而为公司及其客户创造价值。事实证明，这些变通方法的协调对于它们的持久性至关重要。我们讨论了我们的发现对变通方法的理论意义以及与不合规可能有益的想法相关的实际贡献。