Tourism Management ( IF 10.9 ) Pub Date : 2021-09-21 , DOI: 10.1016/j.tourman.2021.104434 Lujun Su 1 , Jin Cheng 1 , Jun Wen 2 , Metin Kozak 3 , Stephen Teo 2
Despite the contagion effect of deviant behavior in tourism settings, tourist-to-tourist effects have been largely ignored, including the joint impacts between other tourists and tourists’ companions. This study proposes that tourists who see deviant other-tourist behavior have significantly stronger deviant behavioral intentions. A questionnaire survey and four scenario-based experiments were performed to test hypothesized relationships. Findings reveal that the social contagion effect exists when tourists see deviant other-tourist behavior. Larger and more cohesive travel groups attenuate this effect, and moral disengagement mediates the social contagion effect. Theoretical and managerial implications are also discussed.
中文翻译:
看到异常的其他游客行为重要吗?旅伴的调节作用
尽管旅游环境中的异常行为会产生传染效应,但游客对游客的影响在很大程度上被忽略了,包括其他游客和游客同伴之间的共同影响。本研究提出,看到异常的其他游客行为的游客具有明显更强的异常行为意图。进行了问卷调查和四个基于场景的实验来测试假设的关系。研究结果表明,当游客看到异常的其他游客行为时,社会传染效应就存在。更大、更有凝聚力的旅行团体减弱了这种影响,而道德脱离则调解了社会传染效应。还讨论了理论和管理影响。