This study investigates the influence of high-performance work systems (HPWSs) on expression of servant leadership style in hotel settings. More specifically, it examines how this can generate positive outcomes in work engagement and extra-role behavior in a sample of Spanish hospitality workers. The study's main purpose is to identify key organizational factors that induce positive employee outcomes in hospitality. Structural equation modelling with Amos was conducted to validate a sequential mediation model with two mediators. The results demonstrate that HPWSs create a propitious environment for managers' servant leadership and its positive effects on work engagement. The findings highlight the important role work engagement plays in encouraging employees' extra-role behavior. HR architecture and the manager's participatory orientation do not suffice to motivate employees to go the extra mile; it seems essential first to influence the psychological experience of work by nurturing work engagement. Theoretical contributions and implications for hospitality are highlighted.

本研究调查了高绩效工作系统 (HPWS) 对酒店环境中仆人式领导风格表达的影响。更具体地说，它研究了这如何在西班牙酒店工作人员的样本中产生积极的工作参与和角色外行为的结果。该研究的主要目的是确定在酒店业中产生积极员工成果的关键组织因素。使用 Amos 进行结构方程建模以验证具有两个中介体的顺序中介模型。结果表明，HPWS 为管理者的仆人式领导及其对工作投入的积极影响创造了有利的环境。调查结果强调了工作投入在鼓励员工角色外行为方面的重要作用。人力资源架构和经理 参与式导向不足以激励员工加倍努力；通过培养工作投入来影响工作的心理体验似乎至关重要。突出了对酒店业的理论贡献和影响。