ABSTRACT

Research on workplace incivility principally has focused on targets’ reactions to uncivil behaviours. Moreover, incivility’s consequences have been separately investigated for targets and observers. In the present diary study (N = 164), we examined the short-term effects of experienced incivility on targets’ angry mood, depressive mood, and self-esteem. Also, we investigated the interplay between experienced and observed incivility in predicting targets’ well-being. Specifically, we expected daily observed incivility to buffer the detrimental effects of experienced incivility on depressive mood and self-esteem. Findings revealed that daily experienced incivility positively predicted targets’ angry and depressive mood. Moreover, observed incivility did moderate experienced incivility’s effects at the between-person level. In line with our assumption, the effects of experienced incivility on depressive mood and self-esteem were weaker for targets who observed frequent incivility. In general, our findings confirmed the detrimental effects of experienced incivility on well-being and support the buffering role of observed incivility.

摘要

对工作场所不文明行为的研究主要集中在目标对不文明行为的反应上。此外，针对目标和观察者的不文明行为的后果已分别进行了调查。在本日记研究中（N  = 164），我们检查了经历过的不文明行为对目标愤怒情绪、抑郁情绪和自尊的短期影响。此外，我们还调查了在预测目标幸福感时经历过的和观察到的不文明行为之间的相互作用。具体来说，我们预计每天观察到的不文明行为可以缓冲经历过的不文明行为对抑郁情绪和自尊的不利影响。研究结果表明，每天经历的不文明行为正向预测目标的愤怒和抑郁情绪。此外，观察到的不文明行为确实对人与人之间的不文明行为产生了适度的影响。根据我们的假设，对于观察到频繁不文明行为的目标，经历过的不文明行为对抑郁情绪和自尊的影响较弱。一般来说，