Facing an environment increasingly complex, uncertain and changing, even in crisis, organizations are driven to be agile in order to survive. Agility, at the core heart of business strategy, represents the ability to grow in a competitive environment of continuous and unpredictable changes with information systems perceived as one of its main enablers. In other words, to be agile, organizations must be able to rely on agile enterprise information systems/information technology (IT/IS). Since, the agility needs are not the same among stakeholders, the objective of this research is to develop a conceptual model for the achievement and assessment of IT/IS agility from balanced perspectives to support agile organizations. Several researches have indicated that the IT balanced scorecard (BSC) approach is an appropriate technique for evaluating IT performance. This paper provides a balanced-scorecard based framework to evaluate the IS agility through four perspectives: business contribution, user orientation, operation excellence and innovation and competitiveness. The proposed framework, called IS Agility BSC, propose a three layer structure for each of the four perspectives: mission, key success factors, and agility evaluation criteria. According to this conceptual model, enterprise information systems agility is measured according to 14 agility key success factors, over the four BSC Perspectives, using 42 agility evaluation criteria that are identified based on literature survey methodology. This paper explores agility in the broader context of the enterprise information systems. The findings will provide, for both researchers and practitioners, a practical approach for achieving and measuring IS agility performance to support organizations in attempt to become agile as a new condition of surviving in the new business world.

中文翻译：

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通过平衡计分卡方法衡量和改进信息系统敏捷性

面对日益复杂、不确定和不断变化的环境，即使在危机中，组织也需要变得敏捷以求生存。敏捷性是业务战略的核心，代表着在持续和不可预测变化的竞争环境中成长的能力，而信息系统被视为其主要推动因素之一。换句话说，要实现敏捷，组织必须能够依赖敏捷的企业信息系统/信息技术 (IT/IS)。由于利益相关者之间的敏捷性需求不同，因此本研究的目标是从平衡的角度开发一个概念模型，用于实现和评估 IT/IS 敏捷性，以支持敏捷组织。多项研究表明，IT 平衡计分卡 (BSC) 方法是评估 IT 绩效的合适技术。本文提供了一个基于平衡计分卡的框架，从业务贡献、用户导向、卓越运营和创新与竞争力四个角度评估IS敏捷性。提议的框架称为 IS Agility BSC，为四个方面的每一个都提出了一个三层结构：使命、关键成功因素和敏捷性评估标准。根据这个概念模型，企业信息系统敏捷性是根据 14 个敏捷性关键成功因素在四个 BSC 观点上衡量的，使用基于文献调查方法确定的 42 个敏捷性评估标准。本文探讨了企业信息系统更广泛背景下的敏捷性。研究结果将为研究人员和从业者提供一种实现和衡量 IS 敏捷性绩效的实用方法，以支持组织尝试将敏捷作为在新商业世界中生存的新条件。