Purpose

Current facility management (FM) practices are inefficient and ineffective, partially because of missing information and communication issues. Information and communications technologies (ICT) are asserted to provide a promising solution for managing and operating facilities. However, the impact of ICT applications on current FM practices needs to be validated and the perception of FM professionals on ICT-based FM needs to be understood. Therefore, this paper aims to investigate the impacts and the perception of ICT application on FM practice and further develop an ICT-based integrated framework for smart FM practices.

Design/methodology/approach

To achieve the objective, the research starts with reviewing several promising ICT for FM, including building information modeling, geographic information systems, unmanned aerial vehicle and augmented reality. On this basis, a conceptional framework was synthesized in consideration of the benefits of each technology. A survey questionnaire to FM professionals was conducted to evaluate the proposed framework and identify the challenges of adopting ICT in the FM industry. Furthermore, return on investment and strength, weakness, opportunities and threats analysis have been used in this paper as evaluation methods for ICT industry adoption.

Findings

The survey results are validated by FM professionals for the future engagement of the integrated ICT applications. Also, the proposed framework can assist the decision-makers to have comprehensive information about facilities and systematize the communication among stakeholders.

Originality/value

This research provides an integrated framework for smart FM to improve decision-making, capitalizing on the ICT applications. Apart from this, the study sheds light on future research endeavors for other ICT applications.

中文翻译：

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基于 ICT 的智能设施管理综合框架：行业视角

目的

当前的设施管理 (FM) 实践效率低下，部分原因是缺少信息和沟通问题。信息和通信技术 (ICT) 被断言为管理和运营设施提供了有前途的解决方案。然而，需要验证 ICT 应用对当前 FM 实践的影响，需要了解 FM 专业人员对基于 ICT 的 FM 的看法。因此，本文旨在调查 ICT 应用对 FM 实践的影响和感知，并进一步开发基于 ICT 的智能 FM 实践综合框架。

设计/方法/方法

为实现这一目标，该研究首先审查了几种有前景的 FM ICT，包括建筑信息建模、地理信息系统、无人机和增强现实。在此基础上，综合考虑了各项技术的优势，综合了一个概念框架。对 FM 专业人员进行了调查问卷，以评估提议的框架并确定在 FM 行业采用 ICT 的挑战。此外，本文还使用投资回报和优势、劣势、机会和威胁分析作为 ICT 行业采用的评估方法。

发现

调查结果由 FM 专业人员验证，用于未来集成 ICT 应用程序的参与。此外，提议的框架可以帮助决策者获得有关设施的全面信息，并使利益相关者之间的沟通系统化。

原创性/价值

这项研究为智能 FM 提供了一个综合框架，以改善决策，利用 ICT 应用。除此之外，该研究还阐明了其他 ICT 应用的未来研究工作。