Background

The COVID-19 pandemic has caused changes that disrupted the status quo of society. As a result, the level of conflict in community pharmacy has increased significantly. With existing conflict research more focused on the management of conflict, it is important to direct attention towards understanding the nature of conflict. This understanding will allow for informed resources to be developed to guide practice, decreasing the occurrence of and negative effects of conflict.

Objective

This research explored experiences of pharmacists working in community pharmacies, to identify the occurrence and nature of conflicts which may have been motivated by changes resulting directly or indirectly from the COVID-19 pandemic, to provide directions for future research into the nature of conflict.

Method

Person-to-person semi-structured telephone interviews were conducted. Transcripts were analysed using inductive reasoning to identify themes.

Results

Thirteen pharmacists agreed to participate in this study and 9 were interviewed. Analysis revealed 7 themes that described the causes, contributors, management, outcome, and essence of experienced conflict. A model that incorporated existing theory and themes derived from this study was developed to facilitate understanding of the nature of conflict in community pharmacy during the COVID-19 pandemic.

Conclusion

Conflict in community pharmacy settings follows a defined model with multiple interrelated themes. Guidance from this model may assist pharmacists in reducing occurrences of dysfunctional conflicts during their practice.

中文翻译：

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社区药房冲突的性质——COVID-19 大流行期间药剂师经历的初步研究

背景

COVID-19 大流行引起的变化扰乱了社会现状。结果，社区药房的冲突程度显着增加。由于现有的冲突研究更侧重于冲突的管理，因此将注意力转移到理解冲突的性质上是很重要的。这种理解将允许开发知情资源来指导实践，减少冲突的发生和负面影响。

客观的

这项研究探讨了在社区药房工作的药剂师的经验，以确定可能由 COVID-19 大流行直接或间接导致的变化引起的冲突的发生和性质，为未来对冲突性质的研究提供方向。

方法

进行了面对面的半结构化电话采访。使用归纳推理来分析成绩单以确定主题。

结果

13 名药剂师同意参加这项研究，其中 9 名接受了采访。分析揭示了 7 个主题，描述了所经历冲突的原因、贡献者、管理、结果和本质。开发了一个模型，该模型结合了源自该研究的现有理论和主题，以促进了解 COVID-19 大流行期间社区药房冲突的性质。

结论

社区药房环境中的冲突遵循具有多个相互关联主题的定义模型。该模型的指导可能有助于药剂师在他们的实践中减少功能失调冲突的发生。