This article, the result of a research and development project funded by the Spanish administration, analyzes the impact of the dynamics of social inclusion carried out by the Municipal Social Services Centers in the region of Andalusia (Spain). The research follows a qualitative methodology, centered on the analysis of normative, operative, and discursive dimensions. This research shows how the social intervention carried out in these centres is conditioned by two very different realities. On the one hand, there is a set of regulations that, from a theoretical point of view, is committed to social integration. On the other hand, a daily context with a high level of interferences and assistance demands that hinder a real labour activation and social integration. This situation generates great organisational pressure and conditions professional praxis. Several factors play a role in this situation: The ideas held by the people involved in the professional intervention, knowledge management, networking, and the relationship between client and professional. The study concludes that to reinforce the inclusive capacity of social services increasing the resources and number of professionals is not enough, focusing on the models of management and intervention in a collaborative fashion is also necessary.

中文翻译：

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照顾还是陪伴？安达卢西亚（西班牙）社区社会服务中包容性工作环境的决定因素

本文是西班牙政府资助的一项研究和开发项目的成果，分析了安达卢西亚（西班牙）地区市政社会服务中心开展的社会包容动态的影响。该研究遵循定性方法，以对规范、操作和话语维度的分析为中心。这项研究表明，在这些中心进行的社会干预是如何受到两种截然不同的现实的制约的。一方面，有一套法规，从理论的角度来看，致力于社会融合。另一方面，具有高度干扰和援助的日常环境需要阻碍真正的劳动力激活和社会融合。这种情况产生了巨大的组织压力和条件专业实践。在这种情况下，有几个因素在起作用： 参与专业干预、知识管理、网络以及客户与专业人士之间的关系的人员所持有的想法。研究得出的结论是，要加强社会服务的包容性，增加资源和专业人员的数量是不够的，还需要以协作方式关注管理和干预模式。