Purpose

This study aims to offer a comprehensive review of mobile payment (m-payment) research in hospitality and tourism.

Design/methodology/approach

This study systematically reviews 105 m-payment-themed publications retrieved from five research engines including EBSCOhost, Google Scholar, Web of Science, ScienceDirect and Scopus. Content analysis is used to draw insights from the articles.

Findings

Results show that research on m-payment in hospitality and tourism is generally categorized into consumer, supplier and policy dimensions. This study proposes a framework to summarize the demand–supply research standpoints and conditions that qualify research outcomes while providing contemporary policy-related discussions. Four research priorities for future studies are recommended.

Practical implications

Knowledge accumulation and policy-related discussions identified in this study equip practitioners with the opportunities and challenges brought by m-payment. This study provides recommendations according to the factors that drive adoption of m-payment.

Originality/value

This study addresses the academic gaps by critically analyzing m-payment research in hospitality and tourism and identifying four research priorities for future studies.

中文翻译：

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酒店和旅游中的移动支付技术：从需求、供应和政策的角度进行批判性审查

目的

本研究旨在全面回顾酒店和旅游领域的移动支付（m-payment）研究。

设计/方法/方法

本研究系统地回顾了从 EBSCOhost、Google Scholar、Web of Science、ScienceDirect 和 Scopus 等五个研究引擎中检索到的 105 篇移动支付主题的出版物。内容分析用于从文章中得出见解。

发现

结果表明，酒店和旅游移动支付的研究一般分为消费者、供应商和政策维度。本研究提出了一个框架，以总结符合研究结果的供需研究观点和条件，同时提供与当代政策相关的讨论。建议未来研究的四个研究重点。

实际影响

本研究中确定的知识积累和与政策相关的讨论使从业者能够了解移动支付带来的机遇和挑战。本研究根据推动采用移动支付的因素提供建议。

原创性/价值

本研究通过批判性分析酒店和旅游中的移动支付研究并确定未来研究的四个研究重点来解决学术差距。