Purpose

This paper aims to summarize the current state of research on risk, crisis and disaster management in the generic field, and in tourism and hospitality. It identifies key themes and compares the main topics studied in both the tourism and hospitality management and marketing literature.

Design/methodology/approach

A narrative (thematic) review and synthesis was completed based on articles published in the top 20 tourism and hospitality management journals from 2011 to March 2021. A review was conducted of the generic literature from 2016 to 2020.

Findings

From 210 papers reviewed, only 47 are in the hospitality field. The authors found that 80% of papers were empirical with slightly more quantitative papers produced. The majority of the papers focused on crises. Three key themes were found from the review and future research proposed to address gaps based on these findings and a review of 26 papers from the generic risk, crisis and disaster management field.

Practical implications

Research is required into planning and preparedness, not just response and recovery to crises and disasters. Future research should consider hospitality rather than tourism, particularly focusing attention outside of the accommodation sector. Hospitality studies also need to go beyond the micro-organizational level to include more meso- and macro-level studies.

Originality/value

The review provides a number of future research directions for tourism and hospitality research in the field. The paper provides a comprehensive multi-dimensional framework to synthesize studies and identifies research gaps. It also provides recommendations on methodologies required to progress these research directions. Research in this field is likely to grow because of the impact of COVID-19.

中文翻译：

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酒店和旅游业的风险、危机和灾害管理：比较回顾

目的

本文旨在总结一般领域以及旅游和酒店业中风险、危机和灾害管理的研究现状。它确定了关键主题，并比较了旅游、酒店管理和营销文献中研究的主要主题。

设计/方法/方法

基于 2011 年至 2021 年 3 月前 20 名旅游和酒店管理期刊上发表的文章，完成了叙事（专题）审查和综合。 对 2016 年至 2020 年的通用文献进行了审查。

发现

在审查的 210 篇论文中，只有 47 篇是在酒店领域。作者发现 80% 的论文是经验性的，产生的定量论文略多。大多数论文都集中在危机上。根据这些发现以及对来自一般风险、危机和灾害管理领域的 26 篇论文的审查，从审查和未来研究中发现了三个关键主题，以解决差距。

实际影响

需要对规划和准备工作进行研究，而不仅仅是对危机和灾难的反应和恢复。未来的研究应该考虑酒店而不是旅游业，特别是将注意力集中在住宿部门之外。酒店研究还需要超越微观组织层面，包括更多中观和宏观层面的研究。

原创性/价值

该评论为该领域的旅游和酒店研究提供了许多未来的研究方向。该论文提供了一个综合的多维框架来综合研究并确定研究差距。它还提供了关于推进这些研究方向所需的方法的建议。由于 COVID-19 的影响，该领域的研究可能会增长。