Purpose

This study aims to examine the psychological distress experienced by unemployed and furloughed hospitality workers during the COVID-19 crisis and further investigate how this distress affects their career change intentions.

Design/methodology/approach

Derived from a sample of 607 unemployed and furloughed hospitality workers during the COVID-19 pandemic, the data for this research are analyzed using structural equation modeling.

Findings

This study reveals that unemployed and furloughed hospitality workers are financially strained, depressed, socially isolated and panic-stricken due to the pandemic’s effects. These effects lead to impaired well-being and an increased intention to leave the hospitality industry. Female and younger employees are impacted to a greater extent, while furloughed workers received fewer impacts compared to their laid-off compatriots.

Research limitations/implications

This study suggests that lockdown restrictions need to be implemented more deliberately, and the psychological well-being of the hospitality workforce deserves more immediate and continuing attention. It advises that hospitality businesses consider furloughs over layoffs when workforce reduction measures are necessary to combat the financial crisis.

Originality/value

This study adds to the current literature by examining the impact of the COVID-19 pandemic from the employee perspective. New insights are offered on the psychological toll of workforce reduction strategies during the financial fallout and how these distressing experiences affect career change intention.

中文翻译：

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福祉和职业转变意图：COVID-19 对失业和休假的酒店员工的影响

目的

本研究旨在检查在 COVID-19 危机期间失业和休假的酒店工作人员所经历的心理困扰，并进一步调查这种困扰如何影响他们的职业转变意图。

设计/方法/方法

从 COVID-19 大流行期间 607 名失业和休假的酒店工作人员的样本中得出，本研究的数据使用结构方程模型进行分析。

发现

这项研究表明，由于大流行的影响，失业和休假的酒店工作人员财务紧张、情绪低落、社会孤立和恐慌。这些影响导致幸福感受损，并增加了离开酒店业的意愿。女性和年轻员工受到的影响更大，而与下岗同胞相比，休假员工受到的影响较小。

研究限制/影响

这项研究表明，需要更谨慎地实施封锁限制，酒店员工的心理健康值得更直接和持续的关注。它建议酒店企业在需要采取裁员措施以应对金融危机时考虑休假而不是裁员。

原创性/价值

本研究通过从员工的角度检查 COVID-19 大流行的影响，为当前文献增添了内容。提供了关于在财务影响期间裁员策略的心理损失以及这些令人痛苦的经历如何影响职业转变意图的新见解。