Purpose

This study aims to validate the motivating language scale developed by Mayfield et al. (1995) in the context of the hotel industries of Bangladesh and Malaysia.

Design/methodology/approach

For Study 1, data were collected from employees (lower and mid-level) of three to five-star hotels in Bangladesh. Customer-contact employees working in four- and five-star hotels in Malaysia participated in Study 2. Both studies featured a cross-sectional survey design.

Findings

Factor analysis revealed that both samples provided three-factor solutions for the motivating language scale in both countries. Convergent, discriminant and nomological validity were assessed by testing with outcome variables of motivating language.

Research limitations/implications

Future studies may use all three versions of the scale (Bengali, Malay and English) to collect data, as all three have been validated.

Originality/value

By validating the Bengali and Malay versions of the motivating language scale, this study contributes to the leadership language literature, specifically that related to hotel industries in developing contexts.

中文翻译：

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在孟加拉国和马来西亚的酒店业背景下构建领导者激励语言的验证

目的

本研究旨在验证 Mayfield等人开发的激励语言量表。(1995) 在孟加拉国和马来西亚的酒店业的背景下。

设计/方法/方法

对于研究 1，数据是从孟加拉国三到五星级酒店的员工（低级和中级）收集的。在马来西亚四星级和五星级酒店工作的客户接触员工参与了研究 2。两项研究均采用横断面调查设计。

发现

因子分析表明，两个样本都为两国的动机语言量表提供了三因子解决方案。通过测试动机语言的结果变量来评估收敛、判别和规则有效性。

研究限制/影响

未来的研究可能会使用所有三个版本的量表（孟加拉语、马来语和英语）来收集数据，因为这三个版本都已经过验证。

原创性/价值

通过验证孟加拉语和马来语版本的激励语言量表，本研究有助于领导力语言文献，特别是与发展环境中的酒店业相关的文献。