Purpose

Business process management (BPM) has been discussed in much literature as a crucial approach to achieve firm-enterprise business performance, however in term of digital business transformation to face the current digital enterprise business era, there is still much to be explored. Drawing sociotechnical perspective of ETHICS theory, the study develops and conceptualize information technologies/systems (IT/IS) proactive capability and socialization-codification knowledge process that produce business transformation process in digital-based era.

Design/methodology/approach

Of the 173 company-enterprise respondents in Indonesia, the authors empirically test and validate the conceptual model using structural equation model tool-SmartPLS and SPSS statistical. The enterprise respondents were manufactures industry, construction services, hardware and software, plantation and agriculture, financial and insurance services, and other retail trade.

Findings

The authors found different findings of mediating effect and direct relationship effect. Socialization knowledge process has directly influence IT/IS proactive capability and enterprise digital business transformation. Codification knowledge process has successfully support IT/IS proactive capability, but unsupported correlation on enterprise digital business transformation. Also, IT/IS proactive capability positively influence enterprise digital business transformation. Enterprise business process suffers when the firm transform their business process into digital-based only using codification knowledge practices because documented knowledge (codification type) is not strong enough to help company in the way of enterprise digital business transformation. Mediating role show IT/IS proactive capability is crucial approach for enterprise business transformation to maximize codification knowledge practices. The findings present one fully supported results of mediation role through IT/IS proactive capability. A stronger support for enterprise IT/IS strategy in company, a high opportunity for codification knowledge practices to improve the digital ways to transform the enterprise business process. In short, the results can guide enterprise managers on how to manage their knowledge resources and maximizing emerging technologies to achieve enterprise digital business transformation.

Research limitations/implications

The authors acknowledged that future studies would be worthwhile to create, develop and strengthen the model and its related foundation. Future research may try different concept/theory that applicable in enterprise digital business transformation. Also, an opportunity for future study is how enterprise digital business transformation in different context of industries with the current emerging technologies (e.g. IoT, big data, AI).

Originality/value

This study offers a theoretical and conceptual framework to the applicable digital-based within enterprise business transformation context. A knowledge/novel contribution of this study is the integration of a sociotechnical that highly relevant and drives enterprise digital business transformation. This study also is an effort to combine some areas such as business transformation strategy, knowledge-intensive business services, knowledge management and IT/IS.

中文翻译：

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探索企业数字业务转型 (EDBT) 的 IT/IS 主动和知识转移：技术-知识视角

目的

业务流程管理（BPM）已在许多文献中被讨论为实现企业业务绩效的关键方法，但在面向当前数字化企业业务时代的数字化业务转型方面，仍有许多值得探索的地方。借鉴伦理理论的社会技术视角，该研究开发和概念化了信息技术/系统（IT/IS）的主动能力和社会化编码知识过程，这些过程产生了数字时代的业务转型过程。

设计/方法/方法

在印度尼西亚的 173 名公司-企业受访者中，作者使用结构方程模型工具 SmartPLS 和 SPSS 统计对概念模型进行了实证测试和验证。受访企业包括制造业、建筑服务、硬件和软件、种植和农业、金融和保险服务以及其他零售贸易。

发现

作者发现了不同的中介效应和直接关系效应。社会化知识过程直接影响IT/IS主动能力和企业数字化业务转型。编码知识流程已成功支持 IT/IS 主动能力，但不支持企业数字业务转型的相关性。此外，IT/IS 主动能力对企业数字业务转型产生积极影响。当公司仅使用编码知识实践将其业务流程转变为基于数字的业务流程时，企业业务流程会受到影响，因为文档化知识（编码类型）不足以帮助公司实现企业数字业务转型。中介角色表明 IT/IS 主动能力是企业业务转型以最大限度地提高编码知识实践的关键方法。调查结果显示了通过 IT/IS 主动能力发挥调解作用的一个完全支持的结果。为公司的企业 IT/IS 战略提供更强有力的支持，为编码知识实践提供了很好的机会，以改进数字化方式来转变企业业务流程。总之，研究结果可以指导企业管理者如何管理知识资源，最大限度地利用新兴技术，实现企业数字化业务转型。编码知识实践的绝佳机会，以改进数字化方式来转变企业业务流程。总之，研究结果可以指导企业管理者如何管理知识资源，最大限度地利用新兴技术，实现企业数字化业务转型。编码知识实践的绝佳机会，以改进数字化方式来转变企业业务流程。总之，研究结果可以指导企业管理者如何管理知识资源，最大限度地利用新兴技术，实现企业数字化业务转型。

研究限制/影响

作者承认，未来的研究对于创建、发展和加强该模型及其相关基础是值得的。未来的研究可能会尝试适用于企业数字业务转型的不同概念/理论。此外，未来研究的一个机会是如何利用当前新兴技术（例如物联网、大数据、人工智能）在不同行业背景下实现企业数字业务转型。

原创性/价值

本研究为企业业务转型环境中适用的基于数字的应用提供了理论和概念框架。本研究的一个知识/新颖贡献是整合了一种高度相关并推动企业数字业务转型的社会技术。本研究还努力将业务转型战略、知识密集型业务服务、知识管理和 IT/IS 等领域结合起来。