Purpose

Following the recent surge in research on carsharing, the paper synthesizes this growing literature to provide a comprehensive understanding of the current state of research and to identify directions for future work. Specifically, this study details implications for service theory and practice.

Design/methodology/approach

Systematic selection and analysis of 279 papers from the existing literature, published between 1996 and 2020.

Findings

The literature review identified four key themes: business models, drivers and barriers, customer behavior, and vehicle balancing.

Practical implications

For managers, the study illuminates the importance of collaboration among stakeholders within the automotive sector for purposes of widening their customer base and maximizing utilization and profits. For policy makers, their important role in supporting carsharing take-off is highlighted with emphasis on balancing support rendered to different mobility services to promote mutual success.

Originality/value

This is the first systematic multi-disciplinary literature review of carsharing. It integrates insights from transportation, environmental, and business studies, identifying gaps in the existing research and specifically suggesting implications for service research.

中文翻译：

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汽车共享：系统的文献综述和研究议程

目的

随着最近汽车共享研究的激增，本文综合了这些不断增长的文献，以全面了解当前的研究状态并确定未来工作的方向。具体而言，本研究详细介绍了对服务理论和实践的影响。

设计/方法/方法

从现有文献中系统选择和分析 1996 年至 2020 年发表的 279 篇论文。

发现

文献综述确定了四个关键主题：商业模式、驱动因素和障碍、客户行为和车辆平衡。

实际影响

对于管理人员而言，该研究阐明了汽车行业内利益相关者之间合作的重要性，以扩大其客户群并最大限度地提高利用率和利润。对于政策制定者而言，他们在支持汽车共享起飞方面的重要作用得到强调，重点是平衡对不同出行服务的支持，以促进共同成功。

原创性/价值

这是关于汽车共享的第一个系统的多学科文献综述。它整合了来自交通、环境和商业研究的见解，确定了现有研究中的差距，并特别提出了对服务研究的影响。