Purpose

Critical infrastructures (CIs) for essential services such as water supply and electricity delivery are notoriously vulnerable to disruptions. While extant literature offers important insights into the resilience of CIs following large-scale disasters, our understanding of CI resilience to the more typical disruptions that affect CIs on a day-to-day basis remains limited. The present study investigates how the interorganizational (supply) network that uses and manages the CI can mitigate the adverse consequences of day-to-day disruptions.

Design/methodology/approach

Longitudinal archival data on 277 day-to-day disruptions within the Dutch national railway CI were collected and analyzed using generalized estimating equations.

Findings

The empirical results largely support the study’s predictions that day-to-day disruptions have greater adverse effects if they co-occur or are relatively unprecedented. The findings further show that the involved interorganizational network can enhance CI resilience to these disruptions, in particular, by increasing the overall level of cross-boundary information exchange between organizations inside the network.

Practical implications

This study helps managers to make well-informed choices regarding the target and intensity of their cross-boundary information-exchange efforts when dealing with day-to-day disruptions affecting their CI. The findings illustrate the importance of targeting cross-boundary information exchange at the complete interorganizational network responsible for the CI and to increase the intensity of such efforts when CI disruptions co-occur and/or are unprecedented.

Originality/value

This study contributes to our academic understanding of how network-level processes (i.e. cross-boundary information exchange) can be managed to ensure interorganizational (supply) networks’ resilience to day-to-day disruptions in a CI context. Subsequent research may draw from the conceptual framework advanced in the present study for examining additional supply network-level processes that can influence the effectiveness of entire supply networks. As such, the present research may assist scholars to move beyond a simple dyadic context and toward examining complete supply networks

中文翻译：

---

跨组织网络的弹性：处理关键基础设施的日常中断

目的

众所周知，供水和供电等基本服务的关键基础设施 (CI) 很容易受到破坏。虽然现有文献提供了关于 CI 在大规模灾难后的恢复能力的重要见解，但我们对 CI 对日常影响 CI 的更典型中断的恢复能力的理解仍然有限。本研究调查了使用和管理 CI 的组织间（供应）网络如何减轻日常中断的不利后果。

设计/方法/方法

使用广义估计方程收集和分析荷兰国家铁路 CI 内 277 次日常中断的纵向档案数据。

发现

实证结果在很大程度上支持了该研究的预测，即如果日常中断同时发生或相对史无前例，则会产生更大的不利影响。研究结果进一步表明，所涉及的组织间网络可以增强 CI 对这些中断的弹性，特别是通过提高网络内部组织之间跨界信息交换的整体水平。

实际影响

这项研究有助于管理人员在处理影响其 CI 的日常中断时，就其跨境信息交换工作的目标和强度做出明智的选择。研究结果说明了在负责 CI 的完整组织间网络中针对跨界信息交换的重要性，并在 CI 中断同时发生和/或史无前例时增加此类工作的强度。

原创性/价值

这项研究有助于我们对如何管理网络级流程（即跨界信息交换）以确保组织间（供应）网络在 CI 环境中对日常中断的恢复能力的学术理解。随后的研究可能会借鉴本研究中先进的概念框架，以检查可能影响整个供应网络有效性的额外供应网络级流程。因此，本研究可能会帮助学者超越简单的二元背景并研究完整的供应网络