Purpose

This paper aims to propose that knowing in practice can be used as a mechanism to enhance social exchange in collaborative new product development (NPD) with suppliers to reduce glitches. Practic00es of inter-organizational knowing should consider the levels of supplier involvement adopted.

Design/methodology/approach

This paper studies two opposite situations of supplier involvement in NPD projects, namely, white and black box configurations. This paper adopts a qualitative comparative analysis method to identify necessary and sufficient configurations of knowing in practice in 36 projects from 3 different companies.

Findings

Social exchange is important even when the NPD collaboration is based on contractual relationships as in white and grey box collaborations. There are different combinations of practices for inter-organizational knowing that can limit glitches in each supplier configuration. This paper proposes a theoretical model that explains these relationships and contributions to the reduction of glitches.

Originality/value

This paper combines social exchange theory with knowing in practice in the supplier involvement context. The theoretical model contributes to the understanding of knowing in practice in white and black box configurations.

中文翻译：

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管理与供应商协作产品开发中的故障

目的

本文旨在提出，在实践中了解可以作为一种机制，在与供应商的协作新产品开发 (NPD) 中加强社会交流，以减少故障。组织间了解的实践应考虑所采用的供应商参与程度。

设计/方法/方法

本文研究了供应商参与 NPD 项目的两种相反情况，即白盒配置和黑盒配置。本文采用定性比较分析的方法，在3个不同公司的36个项目中，确定了实践中认识的必要和充分配置。

发现

即使 NPD 合作基于合同关系（如白盒和灰盒合作），社交交流也很重要。组织间了解实践的不同组合可以限制每个供应商配置中的故障。本文提出了一个理论模型来解释这些关系以及对减少毛刺的贡献。

原创性/价值

本文将社会交换理论与供应商参与背景下的实践知识相结合。理论模型有助于理解白盒和黑盒配置中的实践知识。