The general process of learning in educational institutions around the globe has changed since the advent of the COVID-19 virus. Educational sectors in all nations are forced to adapt and rearrange their compositions and systems as the virus spreads. The current study considers the characteristics and issues related to universities moving towards online and blended learning during this period of universal isolation. Through focus group interviews conducted in South Korea and Malaysia, the study provides recommendation for the improvement of online classes and blended learning. The use of student focus groups gives the research an alternative perspective with which to assess the satisfaction level, success, and quality of online learning programs during the COVID-19 pandemic. Results from the focus groups show that for the success of online learning to become a reality, blended education should be considered to bolster learning. Further, results show that communication between lecturers and students remains a fundamental factor for success, regardless of the class category incorporated. Consequently, the results of the study provide further insight into matters experienced by students during the pandemic, and how educators may heed the opinions of students when improving future related blended learning programs.

自 COVID-19 病毒出现以来，全球教育机构的总体学习流程发生了变化。随着病毒的传播，所有国家的教育部门都被迫调整和重新安排其组成和系统。当前的研究考虑了在这一普遍隔离时期大学转向在线和混合学习的相关特征和问题。通过在韩国和马来西亚进行的焦点小组访谈，该研究为改进在线课程和混合学习提供了建议。学生焦点小组的使用为研究提供了另一种视角，用于评估 COVID-19 大流行期间在线学习项目的满意度、成功率和质量。焦点小组的结果表明，要使在线学习成功成为现实，应考虑采用混合教育来促进学习。此外，结果表明，无论课程类别如何，讲师和学生之间的沟通仍然是成功的基本因素。因此，研究结果进一步深入了解了学生在大流行期间经历的事情，以及教育工作者在改进未来相关混合学习项目时如何听取学生的意见。