ABSTRACT

The COVID-19 pandemic brought about significant changes in how people communicate with, and participate in, organizations. This study used structurational divergence to explore the extent to which, during the time of COVID-19, organizational members experienced communication tensions between superiors and subordinates. This study of 956 participants’ experiences suggests that, during a time of upheaval when there is less opportunity for face-to-face communication, supervisors must be cognizant of their use of computer-mediated immediate behaviors. If they do this well, they can ameliorate subordinates’ experiences of structural divergence and reduced efficacy of organizations.

摘要

COVID-19 大流行给人们与组织的交流和参与方式带来了重大变化。本研究使用结构差异来探讨在 COVID-19 期间，组织成员在何种程度上经历了上下级之间的沟通紧张。这项对 956 名参与者经历的研究表明，在面对面交流机会较少的动荡时期，主管必须意识到他们使用计算机介导的即时行为。如果他们做得好，他们可以改善下属的结构分歧和组织效率降低的经历。