The current study was conducted to integrate the various findings of extant research into a single, comprehensive model of student satisfaction that incorporates both educational and non-educational services. Furthermore, this paper is aimed at understanding not just the direct effects, but the indirect effects of various constructs on student satisfaction and behavioral intentions towards the university. A survey was used to collect data, which was then analyzed utilizing Smart-PLS structural equation modelling software.

The findings indicate that perceived educational service quality and value for money are the most influential for student satisfaction. Social and technology constructs were not directly related to student satisfaction, but both constructs were significantly correlated to the image construct (along with the education and campus climate constructs). Furthermore, assessment, program goals and education constructs were significantly related to the overall perceived service quality (education).

目前的研究旨在将现有研究的各种发现整合到一个单一的、综合的学生满意度模型中，该模型包含教育和非教育服务。此外，本文不仅旨在了解各种结构对学生满意度和大学行为意向的直接影响，还旨在了解其间接影响。使用调查来收集数据，然后使用 Smart-PLS 结构方程建模软件对其进行分析。

研究结果表明，感知的教育服务质量和物有所值对学生满意度的影响最大。社会和技术结构与学生满意度没有直接关系，但两种结构都与形象结构（以及教育和校园气候结构）显着相关。此外，评估、项目目标和教育结构与整体感知服务质量（教育）显着相关。