ABSTRACT

Informal learning experiences can provide valuable visitor-to-staff interactions that require skilled staff—often volunteers—to adjust to the needs of each visitor group. These experiences are often less regimented to provide increased flexibility for both the museum and the volunteer, allowing for more diversity of volunteer support. This article discusses the literature on education volunteers in a museum setting with a focus on how to effectively train and retain quality gallery-based volunteers. Based on the literature, we highlight five hallmarks of a successful education volunteer program: shared vision, communities of practice, experiential learning, continuing education, and evaluation.

摘要

非正式的学习体验可以提供宝贵的访客与员工之间的互动，这需要熟练的员工（通常是志愿者）来适应每个访客群体的需求。这些体验通常不那么严格，以便为博物馆和志愿者提供更大的灵活性，从而使志愿者支持更加多样化。本文讨论了关于博物馆环境中教育志愿者的文献，重点是如何有效地培训和留住高质量的画廊志愿者。根据文献，我们强调了成功的教育志愿者计划的五个标志：共同愿景、实践社区、体验式学习、继续教育和评估。