Abstract

How may we understand the relationships between public service motivation (PSM), personality traits, and public organizational outcomes? Do organizational outcomes relate to interaction associations between PSM and personality traits? Using a mix of survey data and administrative data from a sample of nursing home care workers in Denmark (n = 427), this article explores the interplay between PSM and the personality trait of conscientiousness in relation to two organizational outcomes: performance and short-run absenteeism. We find that PSM is associated with higher performance and less absenteeism and that conscientiousness is a significant moderator of both relationships—although in distinct ways. The association between PSM and less absenteeism is greater at higher levels of conscientiousness. In contrast, the positive association between PSM and performance attenuates to zero at high levels of conscientiousness.

摘要

我们如何理解公共服务动机 (PSM)、人格特质和公共组织成果之间的关系？组织成果是否与 PSM 和人格特质之间的交互关联有关？使用来自丹麦疗养院护理人员样本的调查数据和管理数据（n = 427），本文探讨了 PSM 与责任心的人格特质与两种组织结果之间的相互作用：绩效和短期缺勤。我们发现 PSM 与更高的绩效和更少的缺勤率相关，并且尽责性是这两种关系的重要调节因素——尽管方式不同。PSM 与较少缺勤率之间的关联在责任心程度越高时越大。相比之下，PSM 与绩效之间的正相关关系在高度尽责性时衰减为零。