In recent years, process mining has emerged as the leading big data technology for business process analysis. By extracting knowledge from event logs in information systems, process mining provides unprecedented transparency of business processes while being independent of the source system. However, despite its practical relevance, there is still a limited understanding of how organizations act upon the pervasive transparency created by process mining and how they leverage it to benefit from increased process awareness. Addressing this gap, this study conducts a multiple case study to explore how four organizations achieved increased process awareness by using process mining. Drawing on data from 24 semi-structured interviews and archival sources, this study reveals seven sociotechnical mechanisms based on process mining that enable organizations to create either standardized or shared awareness of sub-processes, end-to-end processes, and the firm’s process landscape. Thereby, this study contributes to research on business process management by revealing how process mining facilitates mechanisms that serve as a new, data-driven way of creating process awareness. In addition, the findings indicate that these mechanisms are influenced by the governance approach chosen to conduct process mining, i.e., a top-down or bottom-up driven implementation approach. Last, this study also points to the importance of balancing the social complications of increased process transparency and awareness. These results serve as a valuable starting point for practitioners to reflect on measures to increase organizational process awareness through process mining.

近年来，流程挖掘已成为用于业务流程分析的领先大数据技术。通过从信息系统中的事件日志中提取知识，流程挖掘提供了前所未有的业务流程透明度，同时独立于源系统。然而，尽管它具有实际相关性，但对于组织如何根据流程挖掘所创造的普遍透明度采取行动以及他们如何利用它从提高的流程意识中受益，仍然知之甚少。针对这一差距，本研究开展了多项案例研究，以探讨四个组织如何通过使用流程挖掘来提高流程意识。利用来自 24 个半结构化访谈和档案来源的数据，本研究揭示了基于流程挖掘的七种社会技术机制，这些机制使组织能够创建对子流程、端到端流程和公司流程格局的标准化或共享意识。因此，本研究通过揭示流程挖掘如何促进作为一种新的、数据驱动的创建流程意识的方式的机制，为业务流程管理的研究做出了贡献。此外，研究结果表明，这些机制受到为进行过程挖掘而选择的治理方法的影响，即自上而下或自下而上驱动的实施方法。最后，这项研究还指出了平衡提高流程透明度和意识所带来的社会并发症的重要性。