ABSTRACT

What happens to local services’ performance when service-provider density increases in a community? The answer is difficult. To explore how density relates to multiple aspects of performance, this study aims to examine the effects of service-providers’ density on service outputs and policy outcomes. Using a panel dataset of local homeless service planning bodies, the Continuum of Care Programme, we found that service outputs improved; however, the prevalence of homelessness did not decrease. Drawing upon organizational density theory, our findings contribute to the extant knowledge on public management by exploring how service-provider density relates to service outputs and policy outcomes separately.

摘要

当社区中的服务提供商密度增加时，本地服务的性能会发生什么变化？答案很难。为探索密度如何与绩效的多个方面相关，本研究旨在检验服务提供者密度对服务产出和政策结果的影响。使用当地无家可归者服务计划机构的面板数据集，连续护理计划，我们发现服务输出有所改善；然而，无家可归者的发生率并没有减少。借鉴组织密度理论，我们的研究结果通过探索服务提供者密度如何分别与服务产出和政策结果相关，从而有助于现有的公共管理知识。