Public administration institutions increasingly use business process management (BPM) to innovate internal operations, increase process performance and improve their services. Research on private sector companies has shown that organizational culture may impact an organization's BPM and this culture is often referred to as BPM culture. However, similar research on public administration is yet missing. Thus, this article assesses BPM culture in Germany’s municipal administration. 733 online survey responses were gathered and analyzed using MANOVA and follow-up discriminant analyses to identify possible determinants of public administration’s BPM culture. The results indicate that the employees’ professional experience and their responsibility influence the assessment of BPM culture, as does the size of a municipality. Based on these findings, the article proposes testable relationships and an agenda for further research on BPM culture in public administration.

公共行政机构越来越多地使用业务流程管理 (BPM) 来创新内部运营、提高流程绩效并改善其服务。对私营部门公司的研究表明，组织文化可能会影响组织的 BPM，这种文化通常被称为 BPM 文化。然而，关于公共行政的类似研究仍然缺失。因此，本文评估了德国市政管理中的 BPM 文化。使用 MANOVA 和后续判别分析收集和分析了 733 份在线调查答复，以确定公共行政 BPM 文化的可能决定因素。结果表明，员工的专业经验和他们的责任会影响 BPM 文化的评估，就像一个城市的规模一样。基于这些发现，