The ongoing COVID-19 pandemic has affected multiple aspects of society. Based on data from a community program, this study examined how the pandemic influenced community services for homebound older adults and whether those services could be delivered via internet-based information and communications technology. Using mixed methods, we collected quantitative data from client profiles and service documents and qualitative data from phone interviews with program staff members and clients. The quantitative results show that during the pandemic, more services were provided for the physical well-being of homebound older adults than for their psychological and home environment needs. Service duration during the pandemic was significantly longer than prior to the pandemic. The qualitative data indicate that the pandemic has influenced inputs, activities and outcomes of the program. The program staff members and clients expressed concerns about delivering services online. Based on the findings, we provide suggestions for future practice and policy.

中文翻译：

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COVID-19 大流行对纽约市居家老年人社区服务的影响

持续的 COVID-19 大流行影响了社会的多个方面。基于来自社区项目的数据，本研究调查了大流行如何影响居家老年人的社区服务，以及这些服务是否可以通过基于互联网的信息和通信技术提供。使用混合方法，我们从客户档案和服务文件中收集定量数据，从与项目工作人员和客户的电话采访中收集定性数据。定量结果表明，在大流行期间，为居家老年人的身体健康提供的服务多于为他们的心理和家庭环境需求提供的服务。大流行期间的服务时间明显长于大流行之前。定性数据表明，大流行影响了投入，该计划的活动和成果。该计划的工作人员和客户对在线提供服务表示担忧。根据调查结果，我们为未来的实践和政策提供建议。