ABSTRACT

The social worker-client relationship is described as essential to social work but is a broad and multi-layered concept. Today, the relationship is strengthened and challenged by digitalisation. The aim of this configurative literature review is to understand how research on social work from 2015 to 2020 describes and analyses digitalisation’s significance for the social worker-client relationship. Three themes depict the benefits and disadvantages of digitalisation, how digitalisation generates new ethical questions and dilemmas, and the different theoretical perspectives used. Future research should go beyond the pros and cons of digitalisation and should use various theoretical approaches to challenge data, illuminate client perspectives, and pose additional questions.

摘要

社会工作者与客户的关系被描述为对社会工作至关重要，但却是一个广泛而多层次的概念。今天，这种关系得到了加强，也受到了数字化的挑战。这篇配置性文献综述的目的是了解 2015 年至 2020 年的社会工作研究如何描述和分析数字化对社会工作者与客户关系的重要性。三个主题描述了数字化的利弊，数字化如何产生新的伦理问题和困境，以及所使用的不同理论观点。未来的研究应该超越数字化的利弊，应该使用各种理论方法来挑战数据、阐明客户观点并提出其他问题。