The aim of this study was to explore how general practitioners cope with the challenges they face when trying to provide effective interventions to pain patients within the organizational context of a health center. Based on interviews with 15 Swedish providers, the study suggests that the challenges that general practitioners experience in the consultations with patients must be understood in a temporal perspective related to the process of care (from initial consultations to “post-treatment”) and the help-seeking process (close to the onset of problems or later). The coping strategies used to handle these challenges can be summarized into four major domains. First, participants adopted a biopsychosocial model to provide proper care. Second, they employed strategies to enhance communication. Third, they coped with the organizational environment, and fourth, they used strategies to cope emotionally. The study contributes to a holistic perspective on providers’ coping strategies by addressing temporal and organizational aspects.

本研究的目的是探讨全科医生如何应对他们在医疗中心组织环境中试图为疼痛患者提供有效干预措施时所面临的挑战。根据对 15 名瑞典提供者的采访，该研究表明，必须从与护理过程（从初始咨询到“治疗后”）和帮助相关的时间角度来理解全科医生在与患者咨询时遇到的挑战。- 寻求过程（接近问题的出现或更晚）。用于应对这些挑战的应对策略可以概括为四个主要领域。首先，参与者采用生物心理社会模型来提供适当的护理。其次，他们采取了加强沟通的策略。第三，他们应对组织环境，第四，他们使用策略来应对情绪。该研究通过解决时间和组织方面的问题，有助于从整体角度了解提供者的应对策略。