This paper shows that social inequalities are cumulative and occur at each stage of the dispute pyramid, from the identification of a conflict through to satisfaction with its outcome. Based on a large and original survey on ordinary people's representations of and practices within the legal system in France (N = 2,660), our study finds that an individual's contact, or lack of contact, with a legal intermediary, who may be a legal professional or a non-legal professional, has a very significant impact on the decision to take a case to court. Contact with a legal intermediary also influences the individual's satisfaction with the outcome, but not in the same way for all plaintiffs: income is a more determining factor in satisfaction with the outcome in cases where the judge makes a decision than in cases where a solution is found outside the courtroom.

中文翻译：

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法律中介在争议金字塔中的作用：法国法律制度面前的不平等

本文表明，社会不平等是累积的，并且发生在争议金字塔的每个阶段，从冲突的识别到对结果的满意。基于对普通人在法国法律体系中的代表和实践进行的大规模原始调查（ñ= 2,660)，我们的研究发现，个人与可能是法律专业人士或非法律专业人士的法律中介的联系或缺乏联系，对将案件提交法院的决定具有非常重要的影响。与法律中介的联系也会影响个人对结果的满意度，但对所有原告而言并非如此：在法官做出决定的情况下，收入是对结果满意度的决定性因素，而不是在解决问题的情况下。在法庭外发现。