ABSTRACT

The pandemic has brought about several operational changes in the hospitality industry. While the employees strive to sustain through these unprecedented times, their well-being has become a significant area of concern as pandemic has intensified the issue of burnout at workplaces. This paper aims to review the burnout studies from the existing hospitality literature. For this purpose, systematic analysis of 100 research articles has been undertaken. The literature is sourced from three databases, namely, SCOPUS, SCIENCE DIRECT and EBSCO HOST – Hospitality and Tourism Complete. The findings of the review show that the antecedents and outcomes of burnout have been extensively researched in the hospitality literature. However, the burnout syndrome continues to be persistent among the employees. The findings of the review establish various research gaps evident in the literature. The areas of potential research, especially with reference to post covid world are highlighted in this review.

摘要

大流行给酒店业带来了一些运营变化。虽然员工努力在这些前所未有的时期维持生计，但随着大流行加剧了工作场所的倦怠问题，他们的福祉已成为一个重要的关注领域。本文旨在回顾现有酒店文献中的倦怠研究。为此，对 100 篇研究文章进行了系统分析。文献来自三个数据库，即 SCOPUS、SCIENCE DIRECT 和 EBSCO HOST – Hospitality and Tourism Complete。审查的结果表明，倦怠的前因和结果已在酒店文献中进行了广泛的研究。然而，倦怠综合症在员工中持续存在。审查结果确立了文献中明显的各种研究空白。这篇评论强调了潜在的研究领域，特别是关于后 covid 世界的研究。