Purpose

The purpose of this study is to identify key performance indicators (KPIs) for badminton halls and, through a case study, illustrate how the facilities performance of a university badminton hall can be evaluated from the user perspective.

Design/methodology/approach

After a desktop literature review, the findings were discussed by a focus group, and the discussion result formed the basis for establishing an analytic hierarchy of facilities performance for the badminton hall. Then, interviews were made with 169 badminton hall users to solicit their perceived facilities’ importance and performance levels of the hall. Using MATLAB, a computer program incorporated with an Analytic Hierarchy Process was devised to compute the importance weights of the performance attributes under assessment. The outcomes were interpreted using an importance-performance evaluation matrix.

Findings

A facilities performance hierarchy, comprising nine KPIs, was established for the badminton hall. The factors influencing the users’ perceptions, the importance and performance levels of the KPIs and the areas of the hall requiring improvements were identified.

Research limitations/implications

Future studies can take a similar approach of this study to develop KPIs and facilities performance hierarchies for other types of sports venues.

Practical implications

The method used to identify the improvements required for the badminton hall can be applied to investigations on other sports facilities.

Originality/value

The methodology of this research was first applied to study a badminton hall – as reported in this paper.

中文翻译：

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用户视角下的设施性能分析评价：以羽毛球馆为例

目的

本研究的目的是确定羽毛球馆的关键性能指标 (KPI)，并通过案例研究说明如何从用户角度评估大学羽毛球馆的设施性能。

设计/方法/方法

经过桌面文献回顾，研究结果由焦点小组讨论，讨论结果构成了建立羽毛球馆设施性能分析层次结构的基础。然后，对 169 名羽毛球馆用户进行了采访，以征求他们对羽毛球馆设施的重要性和性能水平的看法。使用 MATLAB，设计了一个结合层次分析过程的计算机程序来计算被评估的性能属性的重要性权重。使用重要性-绩效评估矩阵来解释结果。

发现

为羽毛球馆建立了一个设施绩效等级，包括九个 KPI。确定了影响用户感知的因素、KPI 的重要性和绩效水平以及需要改进的大厅区域。

研究限制/影响

未来的研究可以采用与本研究类似的方法，为其他类型的体育场馆制定 KPI 和设施绩效等级。

实际影响

用于确定羽毛球馆所需改进的方法可以应用于其他体育设施的调查。

原创性/价值

正如本文所报告的那样，这项研究的方法首先应用于研究羽毛球馆。