Background and purpose

Intraprofessional education of pharmacy team members before entering practice may support future teamwork. The purposes of the paper are to describe (1) content and instructional methods of a workshop emphasizing roles, teamwork, and conflict resolution for pharmacy and pharmacy technician students and (2) evaluation of the workshop.

Educational activity and setting

Instructional components included pre-workshop didactic learning, a pre-workshop exercise, and a three-hour in person workshop. The workshop was evaluated by collecting student perceptions of how the workshop affected their understanding and confidence in managing conflict (feedback survey), students' reported key learnings (post-workshop written reflections), and informal debriefing comments from faculty/facilitators.

Findings

Ninety-three pharmacy and 29 technician students participated. Forty-two students (34%) completed the survey, with respondents reporting a better understanding of conflict management (73.8%). However, fewer respondents (58.5%) felt more confident recognizing and managing conflict in the workplace. Respondents indicated the use of role play scripts was helpful to illustrate conflict that may occur in pharmacy practice. In written reflections, students reported a clearer understanding and appreciation of respective roles and differences in conflict management styles and recognized the need for open communication by team members. Suggestions for improvement included a more balanced discussion of pharmacist and technician scope and roles.

Summary

Students reported a better understanding of conflict management, an appreciation of variation in conflict management styles, and the need for open communication by team members in the workplace as a result of this interprofessional workshop.

中文翻译：

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团队合作和管理冲突：药学和技术员学生专业内部研讨会

背景和目的

药房团队成员在进入实践之前接受专业内部教育可能会支持未来的团队合作。本文的目的是描述 (1) 研讨会的内容和教学方法，强调药学和药学技术人员学生的角色、团队合作和冲突解决，以及 (2) 研讨会的评估。

教育活动和环境

教学内容包括研讨会前的教学学习、研讨会前的练习和三小时的现场研讨会。通过收集学生对研讨会如何影响他们管理冲突的理解和信心的看法（反馈调查）、学生报告的主要学习内容（研讨会后的书面反思）以及教师/主持人的非正式汇报评论来评估研讨会。

发现

93名药学专业学生和29名技师学生参加。四十二名学生 (34%) 完成了调查，受访者表示对冲突管理有了更好的了解 (73.8%)。然而，较少的受访者 (58.5%) 对识别和管理工作场所冲突更有信心。受访者表示，使用角色扮演脚本有助于说明药学实践中可能发生的冲突。在书面反思中，学生们对各自的角色以及冲突管理风格的差异有了更清晰的理解和欣赏，并认识到团队成员进行公开沟通的必要性。改进建议包括对药剂师和技术人员的范围和角色进行更平衡的讨论。

概括

通过这次跨专业研讨会，学生们表示对冲突管理有了更好的理解，对冲突管理风格的多样性有了更好的认识，并认识到团队成员在工作场所进行开放式沟通的必要性。