Purpose

This study aims to investigate how the situational factors that facilities managers (FMs) in Singapore face in their jobs affect their work outcomes. Job situation factors such as types of tasks, interpersonal relationships in teams, supervisors’ actions and advancements opportunities are classified into job characteristics, social environment characteristics, leadership and organisational practices categories.

Design/methodology/approach

Based on a systematic literature review, a questionnaire was designed to collect data on work outcomes and job situational factors from FMs working in public housing estates in Singapore. Using the Statistical Package for the Social Science software, inferential statistical analyses were carried out.

Findings

FMs reported that they used economical means and resources to carry out their work significantly frequently and achieved significantly high productivity. Complaints are received significantly frequently and maintenance defects are regularly encountered. Many of the job situational factors are present and found to be significantly correlated with work outcomes and some of these may be used to predict FMs’ work outcomes. Based on the correlation results, the frequency of complaints from residents may be reduced through the following ways: make FMs’ work tasks less challenging; reduce the variety of work tasks that FMs need to execute; reduce FMs’ work volume and speed of work.

Research limitations/implications

This study is limited to FMs managing public housing estates in Singapore. The work outcomes are self-reported, and thus susceptible to bias. However, as the respondents reported significantly frequent complaints and defects, this might indicate that the bias is not serious.

Practical implications

FMs’ jobs should be broken down into small parts/tasks and assigned to different FMs to specialise. This makes FMs’ tasks less challenging, and allows them to specialise to increase their productivity, improve their quality of work and overcome the problem of high work volume or demanding work speed. By adopting job specialisation, the frequency of receiving complaints from residents may be reduced.

Originality/value

This study discovered strategies to reduce the number of complaints from residents of public housing about facilities management. The contribution to knowledge is that complaints by residents on facilities management can be reduced by adopting job specialisation but not job enlargement. Decomposing work into different tasks and allowing FMs to focus on a few tasks would lead to a reduction in complaints. It also enables FMs to master the skill and complete the tasks without much oversight or supervision.

中文翻译：

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工作情境因素对设施经理工作成果的影响

目的

本研究旨在调查新加坡设施经理 (FM) 在工作中面临的情境因素如何影响他们的工作成果。工作情境因素，如任务类型、团队人际关系、主管的行为和晋升机会，分为工作特征、社会环境特征、领导力和组织实践类别。

设计/方法/方法

基于系统的文献回顾，设计了一份调查问卷，以从在新加坡公共住宅区工作的 FM 收集有关工作成果和工作环境因素的数据。使用社会科学软件的统计包，进行了推论统计分析。

发现

FM 报告说，他们使用经济的手段和资源频繁地开展工作，并取得了显着的高生产率。投诉非常频繁，并且经常遇到维护缺陷。许多工作情境因素都存在并被发现与工作成果显着相关，其中一些可用于预测 FM 的工作成果。根据相关结果，可以通过以下方式降低居民投诉的频率： 降低 FM 的工作任务的挑战性；减少 FM 需要执行的工作任务的多样性；减少FM的工作量和工作速度。

研究限制/影响

本研究仅限于在新加坡管理公共屋村的 FM。工作成果是自我报告的，因此容易受到偏见的影响。但是，由于受访者报告的投诉和缺陷非常频繁，这可能表明偏见并不严重。

实际影响

FM 的工作应分解为小部分/任务，并分配给不同的 FM 以进行专业化。这使 FM 的任务变得不那么具有挑战性，并使他们能够专注于提高生产力、提高工作质量并克服工作量大或工作速度要求高的问题。通过实行岗位专业化，可以减少接到居民投诉的频率。

原创性/价值

这项研究发现了减少公共住房居民对设施管理的投诉数量的策略。知识的贡献在于，通过采用工作专业化而不是工作扩大，可以减少居民对设施管理的抱怨。将工作分解为不同的任务并允许 FM 专注于少数任务将导致投诉减少。它还使 FM 能够在没有太多监督或监督的情况下掌握技能并完成任务。